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- To beat Altman in court, Musk offers to give all damages to OpenAI nonprofit
To beat Altman in court, Musk offers to give all damages to OpenAI nonprofit
Plus: OpenAI releases a new safety blueprint to address the rise in child sexual exploitation
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The AI race just got personal—and political.
From Elon Musk offering to give away potential court winnings to challenge Sam Altman, to OpenAI rolling out new safety measures, today’s headlines show how high the stakes have become. Meanwhile, Google is pushing forward with new tools like Gemini notebooks—even as concerns grow over AI reliability at scale.
The takeaway? AI isn’t just evolving fast—it’s colliding with law, trust, and real-world impact in ways that will shape what comes next.
88% resolved. 22% stayed loyal. What went wrong?
That's the AI paradox hiding in your CX stack. Tickets close. Customers leave. And most teams don't see it coming because they're measuring the wrong things.
Efficiency metrics look great on paper. Handle time down. Containment rate up. But customer loyalty? That's a different story — and it's one your current dashboards probably aren't telling you.
Gladly's 2026 Customer Expectations Report surveyed thousands of real consumers to find out exactly where AI-powered service breaks trust, and what separates the platforms that drive retention from the ones that quietly erode it.
If you're architecting the CX stack, this is the data you need to build it right. Not just fast. Not just cheap. Built to last.
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AI News
- To beat Altman in court, Musk offers to give all damages to OpenAI nonprofit
- Gemini gets notebooks to help you organize projects
- Poke makes using AI agents as easy as sending a text
- Testing suggests Google’s AI Overviews tell millions of lies per hour
- OpenAI releases a new safety blueprint to address the rise in child sexual exploitation
- OpenAI made economic proposals — here’s what DC thinks of them
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