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- AI companies want to harvest improv actors’ skills to train AI on human emotion
AI companies want to harvest improv actors’ skills to train AI on human emotion
Plus: Lawyer behind AI psychosis cases warns of mass casualty risks
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AI is getting smarter—but it’s also getting more human. Today’s stories highlight a fascinating shift: AI companies are now looking to improv actors to teach models human emotion, raising new questions about how machines learn empathy and expression.
Meanwhile, the AI race keeps accelerating—Microsoft is bringing Copilot to Xbox, Google and Accel are backing AI startups that go beyond simple “wrappers,” and new concerns are emerging around AI-related psychological risks and deepfake misinformation.
Here’s what you need to know from today’s biggest AI developments.
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That's the AI paradox hiding in your CX stack. Tickets close. Customers leave. And most teams don't see it coming because they're measuring the wrong things.
Efficiency metrics look great on paper. Handle time down. Containment rate up. But customer loyalty? That's a different story — and it's one your current dashboards probably aren't telling you.
Gladly's 2026 Customer Expectations Report surveyed thousands of real consumers to find out exactly where AI-powered service breaks trust, and what separates the platforms that drive retention from the ones that quietly erode it.
If you're architecting the CX stack, this is the data you need to build it right. Not just fast. Not just cheap. Built to last.
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AI News
- AI companies want to harvest improv actors’ skills to train AI on human emotion
- Google, Accel India accelerator choses 5 startups and none are ‘AI wrappers’
- Microsoft’s Copilot AI assistant is coming to current-gen Xbox consoles this year
- Lawyer behind AI psychosis cases warns of mass casualty risks
- X adds simplified AI video generation from multiple images
- Netanyahu assassination rumours: Israeli PM’s office debunks fake reports after ‘AI video’ sparks conspiracy theories
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